Move the mouse to the bottom left corner of the desktop to make the Start icon to appear.In the event that Microsoft is unable to resolve your issue or determines that the issue is caused by a problem with the drive, WD can assist with replacing the drive and diagnosing issues with the device.įor assistance replacing the device, please see Answer ID 10336: Get a Warranty Replacement, Power Supply, or USB Cable for your WD Product Windows Backup is a Microsoft product and the best place to get support for using Windows Backup is with Microsoft. Western Digital is committed to providing our customers the best possible service and support. View the Use of Third-Party Software or Websites disclaimer. Article 17143 Backup and restore your files.Microsoft Help Article 17128 File History in Windows.Supported OS Versionsīackup to a network share is supported on the following versionsįor more information on how to use Windows backup, please refer to: Its basic function is to periodically back up the User’s Libraries (Documents, Music, Pictures and Videos) to another hard drive. Windows 8, 8.1 and 10 File History Backupįile History is a built-in, continuous backup tool of Windows 8 and Windows 10. * Where XXXXXX is the last 6 digits of the My Cloud Home seriel numberįor more information, please refer to Answer ID 24978: My Cloud, My Cloud Home or Network Drive: Windows 10 & 11 File Backup Does Not See Device To view and access the Public Share for selection. If the Windows computer Network Browse does not display network drives, type the path to your My Cloud Home in the "Network Bar" Important: Apple File Protocol (AFP) is no longer supported on My Cloud Home firmware 7.16.0-217 and higher.įor more information, please refer to Answer ID 32004: macOS Time Machine Error "Backup Disk Not Available" on My Cloud Home Time Machine and Windows Backup to the remote access desktop mounted user share is not supported.Īcronis TrueImage for WD is not supported for backups to a My Cloud Home.
Use the table listed below to ensure the appropriate backup is contained in the recommended network share.
My Cloud Home supports Windows, macOS and 3rd party backup software using the local public network shares. This article explains how to backup a macOS or Windows computer to a My Cloud Home.*END
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